Ikenna Njubigbo
Country Head, Technology & Services
A dynamic and results-oriented leader, Ikenna Njubigbo spearheads Technology, Digital innovation, and Service strategies at First Bank Ghana.
With a proven track record in Innovation management, Program management, and Business (Digital) transformation, he consistently delivers impactful Technology solutions, optimizes Operational efficiency, and enhances Customer experiences.
Ikenna’s expertise lies in aligning Transformation strategies with business goals to achieve sustainable growth. He is adept at leading large-scale projects and programs, showcasing exceptional leadership and strategic management skills.
Prior to his current role, Ikenna held leadership positions at prominent financial institutions, including FirstBank and Access Bank. His extensive experience spans Technology solutions delivery, Global applications delivery, Business Transformation, Process reengineering, Operations optimization, Enterprise execution and Service management.
Ikenna holds a master’s degree in Innovation Management and Entrepreneurship from HEC Paris, an Executive Certificate in the same field, and certifications which include Business Analysis and Project Management.
He has also completed specialized courses in Marketing, from the Wharton University of Pennsylvania, Strategic Management and Innovation from Copenhagen Business school, Process Improvement from the University of Illinois, Urbana-Champaign and Business Strategy from Darden Business School, University of Virginia, USA among others.
His Core Expertise include:
• Innovation Management
• Operations Optimization
• Strategic Planning
• Program Management
• Business Transformation
• Digital Innovation
• Customer Experience
• Technology Solutions Delivery
• Process Re-engineering
• Change Management
Ikenna’s strategic vision, leadership abilities, and technical expertise make him a driving force in the financial services and technology sectors. He is committed to leading First Bank Ghana’s Digital transformation and ensuring its continued success.
