As part of its strategy to bring financial services closer than ever to customers, FBNBank Ghana Limited has unveiled FBN Mobile, the bank’s mobile app. The launch represents a key step in FBNBank’s digital banking strategy, which aims to leverage new and evolving technologies to facilitate access to everyday financial services for consumers and businesses alike.
Speaking in Accra, Gbenga Odeyemi, Managing Director of FBNBank Ghana Limited said that “FBN Mobile app provides a secure platform from which FBNBank Ghana customers can execute a variety of real-time financial transactions including funds transfers, mobile money transactions, manage beneficiaries, check balance, get mini statements and transaction receipts.”
Mr. Odeyemi explained that users of FBN Mobile can make transfers of funds into accounts held at FBNBank as well as accounts of other bank’s customers. He added that FBN Mobile enables users to make mobile money transactions on Airtel Money, MTN Mobile Money and Vodafone Cash.
According to the FBNBank Ghana MD, another benefit of FBN Mobile app is the ‘Save Beneficiary’ feature, which permits customers to save beneficiary details for later transactions and this eliminates the arduous task of searching for and importing beneficiaries’ details for every transaction.
Mr. Odeyemi emphasized that the transaction receipt feature on FBN Mobile enables customers to generate a receipt after a transaction on the app. This feature overrides any concerns around the confirmation of transactions as receipts can either be saved to the mobile phone gallery for future reference or shared directly with recipients of each transaction via email, WhatsApp, and so on.
With FBN Mobile, users can download, activate and begin banking at their convenience without the need to visit any of the bank’s branches.
FBN Mobile is currently available on the Google Play Store for download by android phone users. However, it will be put on the Apple store by the end of this month.
About FBNBank Ghana Limited
FBNBank Ghana is a subsidiary of First Bank of Nigeria Limited. FBNBank Ghana operates a network of 19 branches and 2 agencies. FBNBank Ghana is committed to delivering the gold standard of value and excellence to our stakeholders and always putting their needs first with sound financial knowledge, first class service and customer experience. FirstBank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,500 ATM’s and over 19 million customer accounts. The Bank provides a comprehensive range of financial services and has international presence through its subsidiaries, FBNBank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal as well as its Representative Office in Beijing, China.
FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited has commissioned its ultra-modern Kaneshie branch, located at Hansonic Junction in Accra.
The commissioning of the bank’s new Kaneshie branch forms part of FBNBank Ghana’s strategy to bring financial services closer than ever to its customers with the bank’s products and services available to all who embrace the bank’s brand and signaled the expansion of its presence in the country to meet the increasing financial solutions needs of individuals and businesses.
Speaking at the event, Victor Yaw Asante, FBNBank Ghana MD/CEO said the branch commissioning offered the bank an opportunity to reaffirm its commitment to Ghana and demonstrate a relentless quest to put customers first.
“While we recognize that most banks and financial institutions are focused on driving the digital agenda, we do not lose sight of the fact that there should also be comfortable touch points for our clients who occasionally need to physically interact with us,” he said.
Mr. Victor Yaw Asante expressed gratitude to the bank’s Board of Directors for working hard to ensure that FBNBank was recapitalized without any issues in 2018.
The FBNBank MD added that the bank had a proud heritage spanning 125 years of excellence. The bank, he indicated, was leveraging on the fact that it was one of the most capitalized banks in the country to offer the very best of service to its Clients.
A Board Member of the bank, Mrs. Hannah Brenda Amoateng stated that with the Customer First value proposition of FBNBank Ghana, the bank was on a journey to become the clear leader and the country’s bank of first choice in financial services solutions delivery while setting a gold standard of customer experience and excellence as a lifelong partner to its customers as their lives continued to evolve.
“This is because at FBNBank, we always put our stakeholders, employees, customers and communities at the heart of the FBNBank business and everything we do is with the aim of meeting the needs of our different stakeholder groups and providing value, meaning and opportunities for them”, she said.
About FBNBank Ghana
FBNBank Ghana Limited is a member of First Bank of Nigeria Limited Group. FBNBank Ghana Limited (FBNBank), a subsidiary of First Bank of Nigeria Limited, has 21 footprints in Ghana with over 400 staff and offers universal banking services to individuals and businesses. FBNBank Ghana Limited was formerly International Commercial Bank (ICB) and has been in the business of banking for 24 years in this country. FBNBank Ghana is part of the trade hub that has grown economies for over 125 years across Africa, Europe and China.
FBNBank Ghana, a subsidiary of First Bank of Nigeria Ltd., has organized a free health screening as part of the bank’s 2019 Corporate Responsibility and Sustainability (CR&S) Week. The health screening which held at the Santa Maria and Suame branches of the bank saw customers of the bank and members of the general public being screened for eye diseases, hepatitis b, fasting/random blood sugar, body mass index, height, weight, blood pressure and malaria. In all, over 400 lives were impacted at the health screening.
Speaking in Accra, Head of Commercial Banking at FBNBank Ghana Limited, Mr. William Neequaye said the bank’s CR&S Week is driven to amplify the culture of “Employee Giving and Volunteering Programme” with a focus on reinforcing the values of the bank’s SPARK (Start Performing Acts of Random Kindness) initiative. “We, as a bank, can only thrive in a healthy society and thus we consider the health needs of our customers and the general public as an important aspect of socio-economic development and our business” Mr. Neequaye says. “This exercise is our way of helping our customers and the general public receive medical care to enable them live healthy lifestyles” he added.
Dr. Ayango Annan, a specialist in family medicine at the Korle-Bu Poly Clinic who led the medical team for the Santa Maria exercise spoke of the need for Ghanaians to attach extreme importance to their health by attending regular check-ups. According to her “there is the need for us to always know our health status in order to be in a better position to deal with conditions that might prove fatal if unattended to.”
On her part, Dr. Ellen Konadu Antwi-Agyei, an optometrist at Optical Express Eye Centre in Accra spoke of the immense benefits such an exercise presents to beneficiaries. “Most people in the community suffer from a wide range of diseases but they do not come out, so until you do such exercises, you are unable to fish them out” she says. According to her “A lot of eye diseases for instance do not have symptoms and thus anyone suffering from some of these eye diseases might not feel anything until the conditions reach advanced stages which renders rectifying such conditions difficult.” Dr. Antwi-Agyei commended FBNBank for the exercise and appealed to the bank to consider rolling out such exercises at least twice every year for maximum impact.
The FBNBank CR&S Week was marked in Ghana, Nigeria and in other countries where First Bank of Nigeria Limited has footprints in The Gambia, Guinea, Senegal, Serra Leone, DR Congo and the United Kingdom.
As part of the 125th Anniversary Celebration activities of FirstBank of Nigeria Limited, FBNBank Ghana, a subsidiary of FirstBank of Nigeria, embarked on a symbolic 125km Relay Walk in Accra and Kumasi. This walk which was done on Saturday March 16 2019 at Aburi Mountains in Accra and from Adum to Suame Branch in Kumasi, symbolised the dedication, resilience and gold standard of value and excellence that FirstBank has provided for 125 years and will continue to do so for the next coming years.
FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited and its parent bank have won awards at the 9th Marketing World Awards held in Accra. While FBNBank Ghana was awarded as the “Fastest Growing Banking Brand” of the Year and its parent bank, First Bank of Nigeria Limited, with 125 years of providing enduring banking services emerged as the “Most Iconic Banking Brand” in Africa respectively.
Receiving the Fastest Growing Banking Brand award, FBNBank Ghana, Country Team Lead for Marketing and Corporate Communications, Enoch Vanderpuye underscored the importance of the award to the bank while expressing his gratitude to the organizers of the 9th Marketing World Awards. He said “this award means a lot to us and it is a testament of our continuous efforts to build and endear the FBNBank brand to our stakeholders in our quest to make it a clear leader and Ghana’s bank of first choice” he stated. “This recognition will further inspire us to be more purposeful in working to deliver on the bank’s vision of establishing FBNBank as a clear leader and Ghana’s bank of first choice” he added.
The Global Group Head, Marketing & Corporate Communications at First Bank of Nigeria Limited, Folake Ani-Mumuney who received the Most Iconic Banking Brand of the Year Award for FBNBank’s parent bank said this award could not have come at a better time than in the year that the First Bank Group is commemorating its 125th anniversary. Folake was appreciative of the organizers and mentioned that the FBNBank brand has been deliberately purposeful in striving to provide the best financial solutions to its stakeholders. She added that First Bank Group, which has been a trade hub that has grown economies for over 125 years across Africa, Europe and China has a vision to be a leading financial services group in sub-Saharan Africa.
The Global Group Head, Marketing & Corporate Communications at First Bank of Nigeria Limited, Folake Ani-Mumuney, who has worked tirelessly and passionately to grow brands in the aviation, manufacturing and in the financial services space was presented with the “2019 Marketing World Lifetime Achievement” Award. Mrs. Ani-Mumuney said these awards conferred on her, FirstBank and FirstBank’s subsidiary in Ghana show that the Group is doing something right and will certainly continue on that path.
The Marketing World Awards is a Pan African awards event conceptualized to celebrate and reward brands and individuals who have worked and excelled at their craft. The awards are organized by Instinct Wave, a specialist emerging market media and publishing company.