28 September 2021, Accra – FBNBank Ghana has been adjudged “Best Bank of the Year” at the 2nd Ghana Credit Excellence Awards organised by the Chartered Institute of Credit Management Ghana and held in Accra under the theme “Leveraging AfCFTA to boost Ghana’s Socio-Economic Development – The Role of the Financial Services Sector.”

According to the citation for the award, “the Awards Planning Committee of the Chartered Institute of Credit Management Ghana recommended FBNBank Ghana’s nomination for the award of Best Bank of the Year. This award is in recognition of the immense contributions of FBNBank Ghana in upholding best standards in credit management, contribution to the socio-economic upkeep of the country; rendering employment to citizens in the banking and credit landscape; and offering impeccable organizational and portfolio services to your teeming clientele and to Ghana as a whole. On the strength of this achievement, the Institute is of the conviction that this spurs you on to soar higher in delivering tailored products and services to your customers and the entire credit market. Congratulations!”

Speaking at the event, the Executive Secretary of the Chartered Institute of Credit Management Ghana, Mr. Johannes Agyapong congratulated all the recipients and mentioned that the awards was meant to honour and reward organizations for displaying excellence in credit risk management in their operations. While reiterating that the Institute has been at the forefront of training individuals and organizations in the areas of credit management, risk and banking operations to enhance their performance, he entreated players in the financial services sector to pay attention to credit risk models and systems in this era.

Delivering his speech as the Special Guest Speaker, the Bank of Ghana’s Director of Banking Supervision, Mr. Osei Gyasi said, “the Chartered Institute of Credit Management, Ghana needs commendation for the good job over the years to promote the standard of professional competence in sound credit risk management in Ghana. It is instructive to note that credit risk constitutes 70 per cent of the Basel Pillar 1 risks in banking operations and the Bank of Ghana is therefore supportive of the Institute’s critical role in building capacity of the financial services sector in credit risk management.”

Speaking at the event after receiving the award, Semiu Lamidi, Executive Director and Chief Financial Officer of FBNBank said, “this award is the second to be presented to FBNBank in our milestone year and it is adequate proof of our dedication and contribution to the financial system in Ghana. This recognition is certainly a boost to the momentum we have gathered over the years and it shall propel us to higher heights in our efforts to offer the gold standard of excellence and value. We are very confident that we will continue to deliver on this commitment because we draw our strength from the First Bank of Nigeria’s trade hub that has grown economies for 127 years in Africa, Europe and China and for 25 years in Ghana.”

 

Commenting on the award, Victor Yaw Asante, FBNBank’s Managing Director and Chief Executive Officer, said, “We remain committed to delivering support to our customers and clients working with them to achieve the level of business performance they aim to attain. We take our role as a Bank seriously, recognizing the difference that we can make, not just in the activities of business entities but also, in the economy and within other communities. We do these because our brand promise enjoins us to put our customers first even as we deliver the gold standard of value and excellence. This is what differentiates us from the others and it is certainly what has won us recognition and acclaim from the Chartered Institute of Credit Management Ghana. This is a testament to all that we stand for and I dedicate it to our people who have continuously shown how passionate they are about what they do.”

 

FBNBank has in its 25 years of operating in Ghana remained focused on putting its customers and communities first. This, it has sought to do through the rich value and excellence of what the Bank contributes to the relationship with its stakeholders as a whole, particularly the customers. FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with over 400 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

From left to right: Semiu Lamidi, ED/CFO and Sharon Bansa, Head, Retail Marketing receiving the award and citation from Mr. Osei Gyasi, Head, Banking Supervision Department of the Bank of Ghana

 

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February 1st, 2022
Posted In: 2021 Press Releases

13 August 2021 – FBNBank has been recognised as the “Outstanding SME Bank of the Year” at this year’s Ghana Business Standard Awards held at the Movenpick Ambassador Hotel in Accra last Friday.

 

The Ghana Business Standard Awards which were instituted three years ago by KN Unique Communications aims to promote and celebrate the outstanding achievements of organizations, acknowledge industry leaders turning strategy into action as well as businesses chalking undisputable success across the Ghanaian business region. The theme for the awards was, “Celebrating Companies and Individuals Committed to Remarkable Business Standards.”

 

The award which was presented by Patrick Nana Asiedu, Awarding Board Member, was received on behalf of FBNBank by Semiu Lamidi, Executive Director & Chief Financial Officer and Mohammed Ozamah, Executive Director & Chief Risk Officer supported by William Amon Neequaye, Head of Commercial Banking and Enoch Vanderpuye, Country Team Lead, Marketing & Corporate Communications.

 

Speaking at the awards ceremony, Semiu Lamidi of FBNBank, said, “We are delighted by the recognition. This is yet another testament of our contribution so far in the financial sector, particularly the SME space. This will serve as a great boost to our efforts even as we strengthen our position in our 25th anniversary year to be able to deliver greater value. The current opportunities offered by AfCFTA, trade with the European Union, the US and other bilateral partners require that we position our SMEs to effectively maximise the benefits available. We have over the years supported our SMEs and we remain passionately committed in working with them to achieve success and also to inject growth into Ghana’s economy. Our responsibility here is underpinned by our Brand Promise which enjoins us to offer the “ultimate gold standard for value and excellence” to our clients and customers.”

 

The award comes in a milestone year for FBNBank which has witnessed a renewed commitment in its very first month by the Bank to remain SME-focused. To deliver on this commitment, FBNBank draws from being a part of a trade hub that has grown economies for 127 years in Africa, Europe and China and for 25 years in Ghana.

 

Commenting on the award, Victor Yaw Asante, Managing Director and Chief Executive Officer, FBNBank said, “Since 1996, when we commenced operations in Ghana, our focus has not shifted from SMEs. At the beginning of 2021, which also happens to be our 25th anniversary year, we reaffirmed our commitment to this sector when we announced our anniversary celebrations. Over these years, FBNBank has provided an exciting range of support including a sector-specific-array of financial products and services, capacity-building and thought-leadership, to the SME segment of Ghana’s economy and our support did not wane during the height of the COVID-19 pandemic. For us it is an unwavering commitment to SMEs and it is exciting to see that it is not just paying off by way of the contribution to Ghana’s economy but also that we are being recognised for it. This should serve as a motivator for our team who relentlessly and passionately drive the SME agenda. I personally dedicate this award to them. They have shown that they have, as always, lived the FBNBank brand by putting the SME clients first.”

 

FBNBank Ghana has since 1996, in line with the agenda of its 127-year-old parent company, First Bank of Nigeria Limited, supported SMEs in several sectors including manufacturing, export and import. This, it has sought to do through the rich value and excellence of what the Bank contributes to the relationship with its clients. FBNBank Ghana has 20 branches and two agencies across the country with almost 500 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

 

– END –

fbnweb
February 1st, 2022
Posted In: 2021 Press Releases

FBNBank has announced the roll-out of its 25th anniversary advertising campaign which highlights its brand’s differentiators and shows appreciation to stakeholders for embracing the Bank’s brand while it encourages potential customers to enjoy its offerings by making it their preferred financial institution.

 

Established in 1996 in Ghana, FBNBank has drawn from the 127 years of a long-established tradition of its parent bank, First Bank of Nigeria, which is renowned for its exemplary stakeholder engagement nurtured over several generations of operations across an international network with footprints in Sub Saharan Africa, Europe and Asia.

 

Through this campaign, FBNBank intends to deepen its engagement with potential customers and clients by offering them the opportunity to benefit from its numerous propositions aimed at delivering the gold standard of value and excellence.

 

Commenting on the campaign, FBNBank’s Managing Director and Chief Executive Officer, Victor Yaw Asante, said, “our commitment to our customers is our main driving force and it is communicated through our brand promise which enjoins us to put our customers first in all that we do. Over the years we have delivered on this in several ways ensuring that we keep the momentum without let up. This and the benefits which we offer our customers by way of our gold standard of value and excellence are two of the main differentiators of our brand. These are what we continue to offer to our stakeholders especially our customers. It is also what we are inviting potential customers and clients to enjoy for which reason we are encouraging them to switch to FBNBank. We are committed to nurturing relationships built on the service pillars of convenience, passion and partnership with our people as the dedicated drivers to ensure that the relationships attain the desired levels of acceptance, security and confidence for our customers and clients. Our doors remain open and we are ready to woo and serve anyone who comes across the threshold.”

 

Over its 25 years of operations in Ghana, FBNBank has built a solid reputation from supporting Small and Medium Enterprises (SMEs) ensuring that they remain viable contributors to Ghana’s economy. The Bank’s commitment to SMEs has been unwavering with particular reference to the support FBNBank gave SMEs during the peak of the COVID-19 pandemic in Ghana. This and several efforts have not gone unacknowledged. Quite recently the Bank was recognised by the Ghana Business Standard Awards as the “Outstanding SME Bank of the Year” for their contribution to the sector.

 

In very recent times, FBNBank has invested in strengthening its offering to customers by securing both the ISO 27001:2013 and PCI DSS certifications. Through the PCI DSS certification, the Bank has improved its information security management thereby assuring customers of safer and secure transaction processes with its payment cards. The ISO certification, on the other hand, confirms that FBNBank Ghana has attained the required level of security, which attests to the Bank’s capability and capacity, to stay on top of data security risks. With these developments and several others like the establishment of a Contact Centre, FBNBank is offering greater convenience to its customers with the added benefit of security across several channels especially the technological platforms.

 

FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with over 400 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

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November 16th, 2021
Posted In: 2021 Press Releases

The President, Nana Akufo-Addo has acknowledged the efforts of FBNBank Ghana towards the growth of the economy and has commended the Bank and its staff for their contribution over the past years.

 

In a keynote address read on his behalf by the Deputy Minister of Finance, John Kumah at the FBNBank@25 Gala Dinner to commemorate the Bank’s   25th anniversary in Ghana, the President said, “I have followed the growth of FBNBank over the years and this celebration should be an exciting moment for all those who have been involved in bringing the Bank to its present state. You have been an integral part of the growth of the Ghanaian economy and tonight I say “Ayekoo” to the management and staff of the bank for this remarkable feat. Having evolved from the status of “a small Nigerian bank” some 127 years ago into an African leader and a bank of choice, FirstBank has become an industry leader in innovation, financial inclusion and SME banking. The results of these innovative interventions are well demonstrated in the many awards of recognition received by the Bank over the last few years.”

 

The President urged the bank to develop easily accessible products for young entrepreneurs in order to help change the narrative of our teeming youth being jobless with the attendant risks of being the source of social problems. “As the Bank celebrates 25 years of existence, I urge you to focus your attention also on the design of financial products for Ghanaian youth engaged in entrepreneurship. We are told some 70 percent of our population is aged 35 years or younger. This so-called youth batch provides immense opportunities for rapid development. Fortunately for us, our flagship Free Senior High School policy and Technical and Vocational Education Training (TVET) programmes, have increased access to education. It is time to turn our demography and investment in education into a powerful economic driving force rather than a potential source of social and political unrest. We are creating conditions for entrepreneurs to thrive and for the private sector to grow and expand and create jobs, particularly for the youth.”

 

According to the President, this would be possible if banks in Ghana take another look at their high lending rates and join hands with government to support the efforts of young entrepreneurs. “We need to work together to find an enduring solution to this problem. Government is working hard through the introduction of new policies to enhance the credit delivery system’, he said.

 

The FBNBank@25 Gala Dinner provided an opportunity for the Bank to engage its stakeholders and to recognise the efforts and contribution of customer, clients and staff who have been with the Bank since its inception 25 years ago. Present were customers, clients and other stakeholders of the Bank including a delegation from FBNBank’s parent company, First Bank of Nigeria led by the Chief Executive Officer of FirstBank and Subsidiaries, Dr. Adesola Adeduntan. Also present were the Nigerian High Commissioner, Admiral Ibok Ekwe Ibas (rtd), the Second Deputy Governor of Bank of Ghana, Mrs. Elsie Addo Awadzi, the Chief Executive Officer of the Ghana Investment Promotion Centre, Yoofi Grant, the Head of Banking Supervision Department of Bank of Ghana, Osei Gyasi, the President of the Ghana Association of Bankers and Managing Director of Standard Chartered Bank, Mrs. Mansa Nettey, Chief Executive of the Ghana Association of Bankers, Mr. John Awuah and several Managing Directors of some of Ghana’s banks and business entities.

 

FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with over 400 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

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November 1st, 2021
Posted In: 2021 Press Releases

The Chief Executive Officer of First Bank of Nigeria Limited and Subsidiaries, the parent company of FBNBank Ghana, Dr. Adesola Adeduntan, has stated that banking remains a game-changer for countries like Ghana and Nigeria, for the facilitation of socio-economic development and bringing people together.

 

Delivering his address at the FBNBank@25 Gala Dinner held in commemoration of the 25th anniversary celebrations of FBNBank Ghana, Dr. Adeduntan indicated that “banking has remained a game changer for West Africa since the 1890s when it was introduced into the sub-region.  Through the introduction of banking we have enjoyed benefits like the monetization of our economies, improved trade, socio-economic development and the bridging of the gap between people and cultures. We are told of the support thriving businesses like Elder Dempster, A. G. Leventis, U.A.C. and others enjoyed from the banks of those days and how the introduction of formal businesses generated momentum in the socio-economic development of the then colonial territories which have become our countries now.”

 

Dr. Adeduntan mentioned that the late 1890s also witnessed the birth of the First Bank of Nigeria, adding that “for over 127 years, the First Bank of Nigeria has remained committed to this role, ensuring responsible support through generations to the growth of economies and businesses.” He explained that in line with the same enterprising spirit with which First Bank committed itself over generations to support the growth of economies and businesses, the Bank migrated its business to Ghana to set up FBNBank Ghana. According to Dr. Adeduntan, “working together with our stakeholders like the government, regulators and people of Ghana, we aim to leverage our experience and capabilities to become a major player in this country (Ghana). I am happy to say, our team in Ghana is capable and passionate about seeing this through and we from the parent company are ready to support.”

 

He revealed that since taking over from the erstwhile International Commercial Bank in Ghana, FBNBank Ghana with the full support of First Bank of Nigeria has focused on delivering sustainable support to key sectors of Ghana’s economy with a dedicated focus on SMEs. He noted that FBNBank’s support continued throughout the peak period of the COVID-19 pandemic, ensuring that critical supply lines remained open.

 

Thanking the key stakeholders, including His Excellency the President Akufo-Addo, the government and people of Ghana, the Bank of Ghana and other regulators and also customers and clients of FBNBank Ghana, the Chief Executive Officer of First Bank of Nigeria Limited and Subsidiaries pledged their commitment to contributing significantly to Ghana through staking a stronger claim to becoming a major player in the country’s financial sector. He added “I would like to reemphasize that our commitment to Ghana is absolute as shown by our actions during the recent recapitalisation of banks in Ghana. FBNBank is ready and capable of going the long haul with Ghana just as First Bank has done in Nigeria.”

 

FBNBank Ghana announced its 25th anniversary celebrations in January this year and has since rolled out a host of activities in commemoration of the significant milestone including the National Trade Forum, a Golf Tournament, Customer and Client Engagement events, a Corporate Responsibility & Sustainability Week and several staff events. The FBNBank@ 25 Gala Dinner was a key activity for engaging relevant stakeholders like government, regulators, customer, clients and staff of the Bank and to celebrate the successes of the last 25 years with the aim of positioning the Bank for the next significant milestone year.

 

Present at the event was the Honourable Deputy Minister of Finance, John Kumah who represented His Excellency President Akufo-Addo, Mrs. Elsie Addo Awadzi, Second Deputy Governor of the Bank of Ghana, Ambassador Admiral Ibok, the Nigerian High Commissioner to Ghana, Mr. Yoofi Grant, Chief Executive of the Ghana Investment Promotion Council, Mrs. Mansa Nettey, the President of the Ghana Association of Banks and Managing Director of Standard Chartered Bank, Mr. John Awuah, Chief Executive of the Ghana Association of Banks and several Managing Directors of some of Ghana’s banks.

 

FBNBank has in its 25 years of operating in Ghana remained focused on putting its stakeholders first. This, it has sought to do through the rich value and excellence of what the Bank contributes to the relationship with its stakeholders as a whole, particularly the customers. FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with over 400 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

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October 29th, 2021
Posted In: 2021 Press Releases

The Managing Director of FBNBank, Victor Yaw Asante has commended staff of the Bank for the great display of community spirit for raising funds to support the construction of the Berekuso Community Hospital by the Rotary Club of Accra Ring Road Central. He indicated that the Bank’s brand promise of putting stakeholders first is not limited to only business activities.

 

The staff of the Bank joined members of the Rotary Club of Accra Ring Road Central on a 7-kilometre walk at Legon to raise funds for the Berekuso Community Hospital project after which they made a donation of over GH¢12,000 towards the construction of the Hospital. Phase one of the project expected to cost GHS250,000.

 

Commenting, Mr. Asante said, “Our staff continue to exhibit the true meaning of what we mean by ‘putting you first.’ In several ways, our people have over the years displayed passion and enthusiasm by going the extra mile to deliver value to our stakeholders on the strength of our brand promise. The FBNBank brand enjoins us to deliver the gold standard of value and excellence to our stakeholders ensuring that we commit fully to whatever we do for them and our staff have been at the forefront of achieving this. Being a Bank, most persons would assume that this applies only to our customers but that is not so. Our commitment is to our stakeholders which include our customers, our communities and our regulators and shareholders. By supporting the Rotary Club of Accra Ring Road Central with their own personal resources for the second year running, our staff have given true meaning and relevance to our brand promise. I am proud of their efforts and commitment even as we work together as a team to deliver greater value to all our stakeholders. Our communities need a lot of development and it is great supporting Clubs and social groups like Rotary to deliver the much-needed assistance.”

 

The President of the Rotary Club of Accra, Ring Road Central, Mr. Charles Okyere commended the staff of FBNBank for their contribution and thanked them for their consistent support. He mentioned similar support received from staff of the Bank last year towards Child-focused projects namely the renovation and construction of classrooms and library for the Golden Spring School in Tetegu and the purchase of essential equipment for the children’s cancer unit at the Korle Bu Teaching Hospital.

 

The Berekuso Health Centre project will be constructed on a parcel of land provided by the community and it shall have amenities like an Out-patient department, a maternity ward, male, female and children’s wards, a laboratory, a psychiatric unit, injection and emergency room, an antenatal unit, a pharmacy, stores, washrooms, consulting rooms and a public health section among others.

 

FBNBank has in its 25 years of operating in Ghana remained focused on putting its customers and communities first. This, it has sought to do through the rich value and excellence of what the Bank contributes to the relationship with its stakeholders as a whole, particularly the customers. FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with over 400 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

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September 27th, 2021
Posted In: 2021 Press Releases

The Managing Director of FBNBank Ghana, Mr. Victor Yaw Asante has urged the Rotary Club of Ho to continue to make a difference in the Volta Region and beyond by making lives better in the communities in line with the ideals of Rotary International.

 

Speaking at the 37th Presidential Ball and Fundraising Dinner of the Rotary Club of Ho on the topic “Rotary; My Charity of Choice,” Mr. Asante, the DGE of district 9102, Rotary (Ghana, Togo, Benin and Niger), recounted some key projects undertaken over the past 36 years in the Volta Region by the Rotary Club of Ho especially recent ones such as a water project in partnership with Goil at the Taviefe Senior High School, a donation to transport unions in the fight against the COVID-19 pandemic and the donation of a Continuous Positive Airway Pressure (CPAP) Machine to the Premature Unit of the Ho Teaching Hospital.

 

He urged the members to do more than they have done previously and challenged them to make an impact in the current Rotary year, saying “the communities of Abutia Norsivi, Awata, Badzikofe and towns such as Ho, Hohoe and Aflao must feel the impact of Rotary Club of Ho via the projects you have lined up for the year,” he said.

 

According to Mr. Asante, Rotary affords people who have the skills and resources an opportunity to tackle some of the world’s most difficult problems and deliver sustainable, long-lasting results. “For decades, Rotary has been a leader in the battle against polio and with the help of our partners in the Global Polio Eradication Initiative, we have reduced cases by 99.9% since 1988. The infrastructure developed to facilitate both immunizations and eradication is being used to fight and protect against other diseases as well. For example, the method known as “contact tracing” was previously used by Rotary to assist in containing an Ebola outbreak in Nigeria in 2014 and has become more relevant today in the fight against the COVID–19 pandemic. Remember that indeed, Rotarians have been actively engaged in disease control and prevention over the years from which this knowledge was acquired.”

 

The event was attended by the Volta Regional Minister, Dr. Archibald Yao Letsa, who was also the Guest of Honour and Rotary Club members including Assistant Governors, Past Assistant Governors, District Officers, current and Past Presidents, President Elects and many other Rotarians and Rotaractors.

 

Delivering his speech, Dr. Archibald Yao Letsa, said, “It is no secret that the challenges that confront this country are enormous and cannot be tackled by the government alone. There is a need for corporate bodies, individuals, and service organizations like Rotary to get involved and play important roles in supporting the government in its developmental agenda. In the Inaugural speech of His Excellency, Nana Addo Dankwa Akufo-Addo, he challenged all of us “to be citizens: citizens, not spectators; citizens, not subjects; responsible citizens building our communities and our nation.” This is why I very much appreciate the work you do as Rotarians. Your commitment and passion for identifying needs in our community and finding sustainable solutions to these needs is something that must be applauded. The history of the Rotary Club of Ho, in terms of projects, is very impressive. The boreholes you have provided, the water systems you have built, the classroom buildings you have constructed, your donations of items to hospitals and other places, just to mention a few, have been a big support for this nation and has ensured that Government can focus on other equally important projects.”

 

The President of the Rotary Club of Ho, Eric Botey, who welcomed all invitees asked members to continue to align with the ideals of Rotary. He indicated that, “Yes, Rotary lives in us as individuals but the service we seek to provide in changing lives is in the club; it is in numbers. While, we want to be effective and efficient with our membership, let us continuously ask ourselves, what is the purpose of our membership? It is worth noting that, Rotary’s strength lies in that purpose and we need to be sincere with that. We need to, as individual Rotarians recognize ourselves and know the reason for which we have joined Rotary; to serve and let us do this with full commitment so that we can increase our impact, expand our reach, enhance participant engagement, and increase our ability to adapt. He extended an invitation to non-Rotarians to become Rotarians, saying “I wish to extend a warm invitation to you to consider becoming Rotarians, and to join any Rotary Club close to you or to partner us and support our projects so we can together serve to change lives.”

 

Rotary brings together a global network of volunteer leaders dedicated to tackling the world’s most pressing humanitarian challenges. Rotary connects 1.2 million members of more than 34,000 Rotary Clubs in over 200 countries and geographical areas. Their work improves lives at both the local and international levels, from helping families in need in their own communities to working toward a better world. Today, Rotarians lend their time, expertise and resources to do good in communities focusing on; peace and conflict prevention and resolution, disease prevention and treatment, water and sanitation, maternal and child health, basic education and literacy, economic and community development and the environment.

fbnweb
September 22nd, 2021
Posted In: 2021 Press Releases

FBNBank has signalled that it remains focused on ensuring that the Bank’s customers are successful by placing them at the heart of its business and ensuring that they benefit fully from the Bank’s support.

 

This commitment was reiterated by FBNBank’s Managing Director and Chief Executive Officer, Mr. Victor Yaw Asante to the Bank’s customers at a Customer Reception held in Kumasi. The event which forms part of the Bank’s 25th anniversary celebrations was organised in order to give the Bank’s Managing Director and his team an opportunity to interact with the customers. The reception was attended by about 100 top customers of the Bank who took up the opportunity to offer their feedback and discuss areas of mutual benefit. The event’s setting also ensured that the engagement with the customers was close up and first-hand.

 

Speaking at the event, Mr. Asante said, “our commitment is to you, our customers and it does not matter where you are in Ghana and where you conduct your business in the world. Through our team and with the benefit of technology we would ensure that you are at the heart of what we do. It is a relationship and we are in it for the long haul. We however cannot make much progress if you do not share your needs and challenges with us. We can fashion out solutions for you based on the feedback you give us. We can only be as good as you make us.”

 

Most of the customers present at the reception work in the SME sector, which means credit and trade solutions were top of their needs lists. Among their challenges was the need for faster processing of loans and overdrafts and the request for new solutions to address an identified trend. Some of the customers also commended some employees of the Bank for their efforts at customer relationship management.

 

In response, Mr. Asante emphasized the bank’s commitment to customization of products and services to meet the specific needs of the customers. He stated that, “we are willing to design new products and services to suit your needs. With the introduction of opportunities like AfCFTA we have put ourselves in the right position to support our customers as they take advantage of the extended African market. We are reaffirming our commitment to the SME sector and we will continue to stay abreast with developments in order to be able to partner with you better.”

 

As part of the event, Mr. Asante and his team, made up of Mr. Philip Afari, Area Head, Northern Ghana, Mrs. Sharon Bansa, Head, Retail Marketing, Mrs. Agatha Ashley, Team Lead, Enterprise Process Improvement and Mr. Enoch Vanderpuye, Country Team Lead, Marketing and Corporate Communications had the opportunity to engage with customers on a one-on-one basis to discuss issues of mutual concern and benefit. The customers were generally very appreciative of the effort by the Bank to engage them directly and look forward to more of such sessions.

 

FBNBank Ghana has since 1996, supported SMEs in several sectors including manufacturing, export and import. The Bank’s focus on SMEs was reaffirmed earlier this year by the Managing Director, Mr. Victor Yaw Asante when he announced the celebration of the Bank’s 25th anniversary.  FBNBank Ghana is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 20 branches and two agencies across the country with almost 500 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.

fbnweb
April 20th, 2021
Posted In: 2021 Press Releases

FBNBank Ghana is urging women to gear up with the right capabilities, attitude and skills in order to be able to take on the challenges that equal opportunities at the workplace would present so as to ensure that they achieve their full potential.

 

To commemorate International Women Day 2021 (IWD 2021), the Bank, through its FBNBank Women Network, held a Forum to discuss issues pertaining to the advancement of the cause of women at the workplace under the same theme as the IWD 2021 celebrations, “Choose to Challenge.” The Forum, which also allowed for virtual participation featured a panel of four resource persons and over 200 attendees.

 

Speaking at the Forum, FBNBank Ghana’s Country Head of Technology and Services, Mrs. Rachel Adeshina, who is also the Chairperson of the FBNBank Women Network (FWN), said, “through the platform provided by the FBNBank Women Network, we have displayed our commitment to maintaining the status quo of equal opportunities for women, particularly at the workplace. The pillars of the FWN in particular, ensure that our women find a seat at whatever table they aspire to be at, armed with the right skill-sets in order that they can contribute greater value for success. What we need to see now is for us, women, to determine how far we want to go and to build our capabilities in order that we can be up for the challenge. That is the choice we, women, have to make and nobody can do that for us.”

 

The FWN is a platform introduced by the Bank’s parent company, First Bank of Nigeria, to promote access to equal opportunities for women at the workplace. It offers female employees capacity building and personal development through its six pillars which are: Career Management, Networking Programmes/Projects & Events, Counselling-Support-Welfare, Financial Planning & Empowerment, Mentoring-Coaching-Sponsoring and Personal Branding. These are aimed at empowering them to contribute meaningfully wherever they find themselves.

 

Addressing the participants, the Special Guest, Mrs. Comfort Ocran, a member of the Board of the Bank of Ghana, said “Women must be ready to take up opportunities when they come up without looking at the challenges. We all have different skill-sets and priorities so your place is where your knowledge, skills and priorities place you. Wherever you find yourself, based on your choices, you must be prepared to discharge your role very well. Yes, you will need support as you go along. However, in any given situation you will need to prove through your actions that you are worthy of that support.”

 

Women make up about 48 per cent of FBNBank Ghana’s staff population. The Bank also has a strong female presence across all levels of personnel including senior management and the board. Over the years, the Bank, through the FBNBank Women Network has driven an agenda of encouraging and empowering women in the Bank to take advantage of the equal opportunities available. The celebration of the International Women Day is a key item on the Bank’s annual calendar as it offers an opportunity for both the Bank and its staff to reaffirm their commitment to deliver on the issues related to gender parity and to assess their performance over the past year.

 

Commenting, FBNBank Ghana’s Managing Director and Chief Executive Officer, Victor Yaw Asante said “we need our women to aspire more than before. This is why, as an institution, FBNBank has provided a system which makes it possible for women to achieve their full potential. We are deliberate about this because we recognise that what should be is not what it is. Given what we have put in place, the responsibility is on our female colleagues to take up the challenge.” “The first call is yourself. Feeling sorry for yourself at the least opportunity is defeatist. The special challenges like motherhood and marriage, should not translate into difficulties which would derail your progress,” he added.

 

This year, FBNBank Ghana, as part of its 25th anniversary celebrations, will be giving its female staff several opportunities to exhibit their leadership, diversity and capabilities in a wide range of activities. The FBNBank Women Network will be delivering these under its six pillars in order to offer its members a great capacity building experience.

 

About FBNBank Ghana Limited

FBNBank Ghana Limited is a member of the First Bank of Nigeria Limited Group. The Bank has 20 branches and 2 agencies in Ghana with almost 500 staff and offers universal banking services to individuals and businesses. FBNBank Ghana Limited has been in the business of banking for 25 years in Ghana and is part of the trade hub that has grown economies for over 126 years across Africa, Europe and China.

fbnweb
March 19th, 2021
Posted In: 2021 Press Releases

FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited has commissioned its new Osu branch, located on the ground floor of the Alpha One building on the Oxford Street, Osu.

The pursuit of FBNBank Ghana’s “You First” customer proposition, the opening of the ultra-modern Osu branch forms part of the bank’s strategy to bring financial services closer to its customers to make products and services available to them.  The opening of the new branch is in recognition of the fact that there should also be comfortable and convenient touchpoints for clients occasionally needing to physically interact with the bank.

Welcoming guests to the event, the FBNBank Ghana Managing Director, Victor Yaw Asante disclosed that Osu in general and Oxford Street, in particular, is a location of significance because of the high throughput of tourists who occasionally require branch banking. He further stated that the bank has been focused on driving a digital agenda, which aims to leverage new and evolving technologies to facilitate access to everyday financial services for the bank’s consumers and businesses alike, especially in these times. (more…)

fbadmin
March 10th, 2021
Posted In: 2021 Press Releases
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