Agent Banking

Conveniently do your transactions at any FBNBank Agent close to you. Experience the comfort of banking right in your neighbourhood.

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How to identify an FBNBank Agent

Our Agent locations are branded with the following items:

FBNBANK	AGENT	CUSTOMER
Provide financial access in new locations (cost effectively) Grow number of customers Decongest the branch Grow low cost deposits Provide more convenient points for customers to transact Improve goodwill by solving social welfare problems	Improves trust and credibility in the community Expansion of service offerings Additional revenue from commissions and incentives Increased demand for existing services	Access to custom/ relevant products that fit the needs of the target market Saves travel and queue time (relative to alternatives such as the Branch and ATM point) Quick access to “Human ATMs” which serve all customer segment types of FBNBank and customers of other banks.

The Agent Banking Services at Agent location includes the following:

1) Services

2) Collection of documents for Opening of Accounts by the Bank

Obtaining duly completed account opening forms containing Customer’s personal information such as name, location address, email, telephone number, date of birth, mother’s maiden name and gender.
Obtaining KYC documentation from each Customer as may be required by the Bank and the BoG, from time to time.
Collection of documentation sufficient to prove such Customer’s identity including utility bills, international passport, driving license etc and such other information as may be required by the Bank from time to time.
Sending all documents and information collected to Agent’s designated Branch.

3) Approved Transactional Channels

The Agent shall render the approved transaction services to Customers using only the following approved transaction channels:

POS terminal supplied by the Bank for Agent Banking Services only (i.e. connected to the Agent Banking platform).
The Bank USSD string connected to the Agent Banking platform, accessible via the Agent’s device.
The downloaded mobile application connected to the Agent Banking platform, accessible through the Agent’s device.

Applicable fees and commission for FBNBank Agent Banking Services

Transaction Dynamic

Customers are charged a convenience fee for transactions.
Agent earns commission for most of the transactions performed
All transactions done at the Agent’s location are real-time and impact sender/ beneficiary’s account instantly.
Transactions are performed using dedicated channels for Agents which include POS terminal, Agent Android APP, and Agent USSD.

Customer Transaction Guide

Customers must ensure they have referred to the tariff guide for applicable charges. This will be applied directly on customer’s account for cash withdrawal services. For funds transfers and deposit into other bank customer’s account, applicable fees must be added to amount before Agent commit transaction.
Customers are not required to pay any other fees or charges to the Agent.
Don’t expose your Pin to anyone.
Ensure Confirmation of your transaction by the Bank through text message before leaving Agent Location
Receipt is issued per transaction
Transactions cannot be carried out when network or transaction platform is not working

Type of Business that can be used for Agent Banking

Criteria for selection of Agents

Business must be registered
Location must be customer friendly and a business area/ developing business centre or residential
Prospective Agent must operate in a shop (brick and Morta either rented or owned.)
Willingness to render financial services as defined by the Bank
Valid means of identification for business owner(s)/ signatories
Passport pictures of signatory/ signatories
Registration documents
Physical location address and GPS co-ordinates
Commercial activities of the prospective agent in preceding 12 months