FirstGuard - FBNBank Ghana Ltd.

FirstGuard

With FirstGuard, you can automatically hot list or block your Verve (Interswitch) ATM Card via mobile phone in case of theft, suspicious transactions or card loss. Simply SMS “BLOCK” to 30012 via the SMS alert number registered with your account

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FAQs

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Features

24/7 Card blockage functionality

Benefits

It is a Self-Service (Do it yourself) solution
Enables instant verve (Interswitch) Card blockage via any Mobile Phone
Secure 24/7 Card blockage functionality

Who Can Use this Service

All customers who use the FirstBank Verve Card.

FAQs

1) If my phone is lost, how can I block my card?

Simply, contact your branch or call FirstContact on 0700FIRSTCONTACT (0700- 34778-2668228) immediately.

2) Will FirstGuard work on all phones?

Yes, it will work on all phones that can send and receive SMS.

3) Will FirstGuard work on any Network?

No, It works only on all GSM network.

4) What is FirstGuard?

A self-service Verve card blockage solution

5) Do I need to register for FirstGuard?

No, provided that you have already registered for SMS Alert.

6) When can I use this service?

Anytime. The FirstGuard service is available 24-Hours, 7 days a week.

7) Can I use any other number different from my registered SMS Alerts number?

No, only the registered SMS Alert number can be used.

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